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front page/ Promotions/ How to cancel an order?
How to request to cancel an order?
Deposit payment has been completed
1
step one
Log in to the mofun system, click "cancel appointment"
2
step two
Check "Reason for Cancellation" and confirm "Refund Policy Description, and fill in "Refunder Information".
3
step three
The order cancellation application has been completed. For detailed refund time, please contact "Refund Notes"
Refund Notes
1. Refund time:
-Consumers complete the refund application every Tuesday, and the refund process will be completed on this Friday.
ex: 10/4 (Tuesday) to complete the refund application, 10/7 (Fri) to complete the refund process
- Consumers have to complete the refund application after Tuesday, and the refund time will be delayed until the next Friday to complete the refund process.
ex: 10/5 (Wed) to complete the refund application, and next Friday 10/14 (Fri) to complete the refund process
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